Store terms

Last updated: 2026-10-26  ·  العربية

Your store on Tasaheel

1. Enabling the store is optional; the company's admin turns it on from the store settings and can turn it off at any time.
2. You are responsible for the accuracy of the items, prices, images and descriptions shown, for fulfilling orders, delivery, returns and customer service, and for complying with applicable regulations, including the e-commerce, consumer protection and tax regulations.
3. Listing any product or service prohibited by law is not allowed. Tasaheel may suspend the store in case of a violation or a serious report, and will tell you the reason.
4. Your customers' data received through the store belongs to you. Tasaheel processes it on your behalf under the privacy policy, and you are responsible for using it only to fulfil the order and communicate about it.
5. An order becomes an accounting document only when you create a sales order from it yourself in the program. Invoices and their submission to ZATCA follow the usual path in the program.
6. Tasaheel does not guarantee any volume of orders and is not responsible for disputes between you and your customers or between you and the payment gateway.

Merchant stores

The program lets a subscribed company (the merchant) run a store page at shop.tasaheelerp.com, where it shows items it chooses and receives orders from its visitors.

Who is responsible for your data: the merchant is the controller of the order data. Tasaheel processes it on the merchant's behalf only to run the store page and deliver the order to the merchant. It does not use it for any other purpose, and does not sell it or share it with anyone other than the merchant.

What we keep with each order: your name, mobile number, pickup or delivery choice, address when delivery is chosen, your note if you write one, the items, quantities and prices, and the order time. We do not ask for an email or an account, we do not store the IP address with the order, and we set no tracking cookies.

Abuse protection: to stop repeated orders we compute an anonymous daily number that cannot be linked to you or to your visits on other days; it is deleted daily.

Order tracking: after sending, you get a private link that shows only your order's status. It does not show your data and gives no access to other orders.

Retention: an order the merchant turns into a sales order becomes part of the merchant's records and follows the company data retention terms. An order that is rejected or never turned into a sales order is deleted after 90 days.

Your rights: to access, correct or delete your data, contact the store directly. If that is not possible, write to info@tasaheelerp.com and we will pass your request to the merchant.