Refund and Cancellation Policy

Last updated: 2026-10-14 · العربية

1 · Free trial

Every new business starts with a free trial for the period announced at sign-up (currently 30 days), with no payment card and no commitment.
When the trial ends without a subscription, the working screens stop and you can still export your data. Your data is kept on the server for the period stated in the Terms of Use.

Subscription fees are paid in advance for the chosen plan period (monthly or yearly).
Displayed prices exclude 15% VAT. VAT is added at payment and shown on the invoice.

Subscription fees are not refundable after payment, in whole or in part, including any unused period, except where the laws in force in the Kingdom of Saudi Arabia require it.
That is why we offer a full free trial before payment, so you can make sure the software suits your business.
If an amount was paid by mistake (for example a duplicate payment for the same period), contact us within 14 days of payment and we will review it and refund the duplicate amount.

You can cancel your subscription at any time by contacting us by email or WhatsApp.
Cancellation stops the next renewal only; it does not end the paid period.
You keep full access until the end of the paid period. After that the working screens stop and you can still export your data.
You can subscribe again at any time before the data is deleted, and your data comes back as it was.

An upgrade to a higher plan takes effect immediately, and you pay only the price difference for the remaining part of your current period.
A downgrade to a lower plan starts from the next renewal.

For any question about payment or cancellation: email info@tasaheelerp.com · WhatsApp +966541174901