Terms of Use

Version 2.1   Effective date: 2026-10-21   Added: the activity log (who, when and the type of operation, without any content) is kept for 10 years after the company is deleted and then deleted automatically (2C)

By using the program or subscribing to it, you have read these terms and agreed to them in full. If you do not agree, do not use the program.

1 · Definitions

• The Provider: Tasaheel ERP company.
• The Program: «Tasaheel Accounting» in all its versions and updates.
• The Subscriber: whoever opened the account and agreed to these terms.
• The Data: the entries, reports and attachments that the Subscriber enters or the Program produces.

2 · Nature of the Program

1. The Program runs inside the Subscriber’s browser, and the data is stored on the Subscriber’s device; it is not sent to the Provider or to any third party unless the Subscriber enables «Server storage» under clause 2B.
2. Without enabling server storage, the Provider keeps no copy of the data and cannot access or recover it.
3. The Program works without an internet connection after it has been loaded.

2B · Server storage (optional)

1. An optional feature that requires an account and explicit consent from within the Program. When it is enabled, a full copy of the company’s data (including attachments and the password fingerprints of the Program’s users) is uploaded to the Provider’s server at Hetzner in Finland, that is, outside the Kingdom of Saudi Arabia, and the Subscriber consents to this transfer.
2. The copy is stored encrypted with a key held by the Provider, an encryption that does not prevent the Provider from opening it. The Subscriber consents to the Provider’s support team viewing it when the Subscriber requests help or for a specific technical reason, provided that every viewing is logged (who · when · the reason) and the log is available to the Subscriber. Viewing is not used for any other purpose.
3. The server keeps a limited number of copies as set out in the Privacy Policy, and the Subscriber can download or delete them from the account at any time.
4. Server storage is an aid, not a guarantee: it does not release the Subscriber from taking a backup on the Subscriber’s device, and the Provider is not liable for the server being temporarily unreachable.
5. One device in the company writes to the server at a time; moving the writing to another device is done by an explicit action of the Subscriber within the Program.

2C · Retention and deletion of data on the server

Applies only to those who enabled «Server storage». Those who did not enable it have no data with the Provider.

1. Throughout the subscription or the trial (for the duration linked to the trial code, and one month if none is specified) the data remains on the server until the Subscriber deletes it.
2. When the free trial ends without a subscription: the data remains on the server for one year from the date the trial ended.
3. When a paid subscription ends without renewal: the data remains on the server for six years from the date the subscription ended.
4. During this period adding and editing are locked, and the Subscriber remains able to download the encrypted copy, export reports and statements, and delete the data, and to resume working with it as soon as the Subscriber subscribes.
5. The period is followed by a grace period of 30 days, after which the data is permanently deleted (the data and the saved copies), and it disappears from the server’s backups within 14 days. The activity log (who performed each operation, when, and its type, without any of the data's content) is excepted from deletion and kept for 10 years after the company is deleted as evidence of the books, and then deleted automatically, as described in the Privacy Policy.
6. Notice before deletion: the Provider starts notifying the Subscriber 90 days before the deletion date at the registered email address, and repeats this every 30 days (90, 60 and 30 days before deletion), then sends a final notice one week before deletion that includes a link to download the encrypted copy and the reports. Deletion is not carried out before all these notices have been sent on time; it is delayed by as much as any delay in them.
7. Exporting reports and statements and downloading the encrypted copy remain available to the Subscriber throughout this period until the day of deletion. The Subscriber must keep the Subscriber’s email address up to date; the Provider is not liable for a notice that did not arrive because of incorrect contact details.
8. Subscribing or renewing at any time before deletion stops the above periods and restores the data as it was.

2D · Moving from the trial instance to the main instance

1. A customer of the trial instance (test.tasaheelerp.com) may move the company to the main instance themselves with a transfer code issued by the Program, on condition of agreeing again to these terms and the Privacy Policy on the main instance.
2. The data is moved between the Provider’s two servers within the same location (Finland) without passing through any third party.
3. After the move, the company’s copy on the trial instance remains read-only for 30 days to verify that the move is complete, then it is deleted, and it disappears from the server’s backups within 14 days. Clause 2C applies to the moved copy from the date of the move.

2E · Integration with the Zakat, Tax and Customs Authority (e-invoicing) — optional

1. An optional feature that the Subscriber enables. The Subscriber’s compliance with the e-invoicing requirements, and enabling the integration when it is mandatory for the Subscriber, is the Subscriber’s own responsibility; the Provider does not impose it and does not verify whether the Subscriber is subject to it.
2. When it is enabled, the issued invoices (the seller’s and buyer’s data, the items, the amounts, the tax, the unique identifier and the signature) are sent to the Authority’s platform through the Provider’s server, because the browser cannot connect to the platform directly. The Subscriber consents to this sending.
3. For those who chose to keep their data on their device only: the server passes the invoice on without storing it, and keeps only the invoice’s unique identifier, its sending status and its time. For those who enabled server storage: the Authority’s approved response is kept with their data and for the same periods as clause 2C.
4. The business’s private signing key is kept encrypted on the Subscriber’s device so that simplified invoices can be signed without the internet, and it is not included in backups; when a copy is restored on a new device, the integration is redone with a new verification code from the Authority.
5. The Provider is not liable for the Authority rejecting an invoice because of data entered by the Subscriber, nor for the Authority’s platform being temporarily unreachable; the reason for the rejection is shown to the Subscriber as sent by the Authority.

2F · The AI assistant — optional

1. An optional feature, which works only after the user has agreed to it once from within the Program before the first use.
2. When it is used, the question and a summary of the figures needed to answer it (not the full entries or invoices) are sent, together with any image or document file that the user attaches (such as a photo of a supplier invoice), through the Provider’s server to the AI service provider (currently Anthropic) to generate the reply.
3. Transfer of data outside the Kingdom: this data is processed by Anthropic in the United States of America, and the user consents to this transfer by agreeing before the first use. Under Anthropic’s commercial terms this data is not used to train its models, and it is usually deleted from its systems within 30 days, and it may be kept longer (up to two years) if a violation of its usage policy or a legal obligation is detected.
4. The Provider does not keep the text of the questions, the replies or the figures sent; it keeps only the number of uses, their size and their cost for each business, to apply the usage balance and prevent misuse.
5. The usage balance (monthly points) is part of the subscription, and the Provider may change it or suspend the feature temporarily for technical or cost reasons.
6. The replies are automated and may be inaccurate; they are general guidance and not accounting, tax or Sharia advice. The Subscriber must review them before relying on them, and clause 4 applies to them.

3 · The Subscriber’s responsibility for the Subscriber’s data

1. Backup is the sole responsibility of the Subscriber, who must take a backup regularly (restored in the Program) and keep it off the device.
2. Browser data can be lost: clearing browsing data · reinstalling the operating system or the browser · the disk becoming full · the browser deleting data when space runs low · the device failing or being lost · private browsing.
3. Changing how the Program is opened changes where it is stored: moving from a file on the device to a website (or the reverse, or changing the domain or the browser) makes the earlier data not appear, and moving it by backup and restore is the Subscriber’s responsibility.
4. The Subscriber is responsible for keeping the passwords; the Provider cannot know any password because it keeps only its fingerprint.
5. The Subscriber undertakes, on subscribing, to take a backup of the data regularly and to review the figures before relying on them.
6. When sending a document by email from within the Program, the Subscriber is responsible for the recipient’s address being correct, and for the recipient being connected to the document and entitled to see it. The Provider does not review what is sent, and sends only to the address the Subscriber chooses, in the Subscriber’s company name. The Provider may suspend the service for the company if it is used to send unsolicited messages.
7. The Subscriber is responsible for informing its users that the account owner can see all internal chat conversations in the company.

4 · Limits of the professional role

1. The Program does not provide accounting, tax, zakat or legal advice, and does not replace a certified public accountant, an external auditor or a tax adviser.
2. The Program’s outputs depend entirely on what the Subscriber enters and sets up: the chart of accounts · mapping accounts to statement lines · rates and policies · periods · classification of parties. An incorrect setup produces incorrect financial statements even though the trial balance may remain balanced.
3. The Subscriber must review every figure before relying on it or submitting it to any party.
4. Responsibility for any return or financial statement submitted to any party rests with the Subscriber alone.
5. The default templates, charts and rates are for guidance, and the Subscriber must adjust them to match the Subscriber’s activity and the regulations that apply to it.

5 · Warranty

1. The Program is provided «as is» and «as available» without any express or implied warranty, including merchantability, fitness for a particular purpose or freedom from errors.
2. The Provider does not guarantee that the Program is free of defects or that its results are correct in every case, and seeks to fix what is reported within a reasonable time without committing to a specific time.
3. The Provider does not guarantee compatibility with every browser or device, nor the continued availability of any feature that depends on a third party.

6 · Limitation of liability

1. The Provider is not liable for any indirect or consequential damages: loss of profit · loss of data or the cost of recovering it · business interruption · penalties or tax or zakat differences · decisions taken on the basis of the outputs · damage to reputation.
2. The maximum total liability does not exceed what the Subscriber actually paid during the twelve months preceding the event. For a free or trial subscription the limit is zero.
3. These limits do not apply to fraud or gross negligence, nor to what may not lawfully be agreed to be excluded.

7 · Subscription, renewal and suspension

1. The subscription starts on the date it is activated and its term is counted from that date.
2. The trial subscription is for the duration linked to the trial code granted by the Provider (and one month if none is specified), and is activated for one business. When the period ends, the working screens stop and the Subscriber remains able to export reports and statements and download the encrypted copy.
3. Fees are paid in advance and are non-refundable except where the law requires it.
4. The Provider may suspend the subscription for non-payment or breach of clause 8 after notifying the Subscriber at the registered email address.
5. Suspending the subscription does not affect the Subscriber’s data on the Subscriber’s device, and the Subscriber remains able to export reports and statements, and to download or delete the copies saved on the server.

8 · Licence and limits of use

1. A personal, non-exclusive and non-transferable licence, limited to the term of the subscription and to the business registered at subscription.
2. It is prohibited to: resell, rent or distribute · share a copy or an account with anyone not licensed · remove anything relating to the licence or the trademark · provide a service to a third party with the Program without a written agreement.
3. The intellectual property of the Program remains with the Provider. The Subscriber’s data belongs to the Subscriber. Data files on the device and backups are stored in an encrypted format that opens only in the Program. At any time — including after the subscription ends and until the deletion date — the Subscriber can export reports and statements (such as the trial balance, the journal, account statements, financial statements and invoices) as Excel and PDF, export e-invoices in their statutory format, and download the encrypted backup and restore it in the Program.
4. A «full data package for moving to another program» — converting all the data into an open format prepared for import into another system — is a technical service the Provider offers on request, for fees set by Tasaheel ERP management.
5. These fees do not affect any person’s right to access their personal data and obtain a copy of it under the Personal Data Protection Law; it is provided to them in the format and within the period the law sets.

9 · Updates

1. The Provider may release updates and change features or discontinue some of them.
2. The Subscriber must take a backup before any update.
3. The Provider is not obliged to support old versions indefinitely.

10 · Features that depend on third parties

The AI assistant provided by the Provider is governed by clause 2F. If, however, the Subscriber enables a feature that connects to an external service whose address the Subscriber specifies: the data sent goes directly to that service and is subject to its terms, and the Provider is not a party to that relationship. Enabling the feature is optional and the Program works fully without it.

11 · Privacy

1. The Provider does not collect or view the Subscriber’s accounting data, except for the server storage copies if the Subscriber enabled them, and within the limits of clause 2B.
2. When a trial code is used, the following are recorded: the code, the business’s name and its number in the Program, the email and phone if given, the time of use and the approximate country.
3. On subscribing, the following are sent to the Provider’s server: the subscription data (name · business · email · phone · username · plan) and the record of consent to these terms (their version number, their fingerprint and the time of consent).
4. This data is used to manage the subscription, to communicate with the Subscriber and to prove the Subscriber’s consent to the text of the terms, and it is not sold or shared with any party for anything else.
5. The retention period for the subscription data and the record of consent (not the accounting data): throughout the subscription, then after it ends the same retention period as for the company’s data in clause 2C for those who enabled server storage (so that they can be notified before deletion), and one year for those who did not enable it; then it is deleted. The record of consent is kept throughout the subscription and then for six years after the last use of the account, and is then deleted. Anything the law requires the Provider to keep is excluded from deletion, including the tax invoices issued to the Subscriber for the subscription and the related log of actions, which are kept for at least six years from the end of the tax period in which they were issued. The retention period for the accounting data is governed by clause 2C alone.
6. The details and the Subscriber’s rights are in the Privacy Policy.

12 · Amendment of the terms

The Provider may amend these terms, and the Subscriber is notified at the registered email address or through the Program. Continued use after 14 days from the notice is deemed acceptance, except for what affects server storage: for that, uploading stops until the Subscriber explicitly agrees to the new text.

13 · Law and jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from them.

14 · Final provisions

1. The invalidity of any clause does not invalidate the remaining clauses.
2. Tolerance in exercising a right is not deemed a waiver of it.
3. These terms, together with the undertaking and consent form, constitute the entire agreement.

Contact: through the contact email published in the Privacy Policy and in the Program  ·  Last updated: 2026-10-21